Frequently Asked Questions
Everything you need to know about your Undress Code experience.
How do I choose the right size for my lingerie?
We recommend checking our detailed Size Guide located on each product page. Our designs are true to size, but if you are between two sizes, we generally suggest selecting the larger one for ultimate comfort.
What is your return policy?
We accept returns within 14 days of delivery. The items must be in their original condition, unworn, unwashed, and with all tags and hygiene stickers attached.
How long does shipping take?
Domestic orders are typically delivered within 2-3 business days. International shipping varies by location but generally arrives within 5-7 business days via our premium courier partners.
How should I care for my Undress Code pieces?
To maintain the delicate lace and fabrics, we highly recommend hand washing in cool water with a mild detergent. Avoid tumble drying and always dry your pieces flat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local instant payment methods depending on your shipping destination.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific country and region.